My recent experience buying eyeglasses online became a deeply frustrating ordeal. I found myself in the exact situation Steve Greenbaum warned about: "You will never be able to reach a human at Glassesusa and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct." We placed an order for glasses, but my son couldn't see properly because the pupil distance (PD) was incorrect. The website never asked us for this crucial measurement! This major oversight, combined with the difficulty of reaching customer support, led me to write this review and look for assistance.
Customer: My son's new glasses are useless; the PD is completely wrong, and your site didn't even request it! Why is this so difficult? Customer Service Representative: I understand your frustration, and I apologize for the problem with the pupil distance. We can certainly fix this for you. Customer: Fix it? The exchange link didn't work, and email replies take days! All I want are glasses that work, not more trouble. Customer Service Representative: We recognize the delays and the challenges you've faced. I've created a new exchange order for you with expedited shipping to resolve this.
I'm sharing this review to alert others to possible issues and to encourage the company to enhance their customer support and ordering system.
After resolving the initial concerns, Cinily proved that Designer Brand Acetate Round genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring. Designer Brand Acetate Round
After my previous disappointing experience with online glasses—where my pupillary distance was ignored, customer service was nonexistent, and I ended up with a useless pair ðŸ˜â€”I was understandably hesitant. However, a friend spoke highly of Cinily’s straightforward ordering process and reliable support. Could this company really be different? With cautious optimism, I selected the Designer Brand Acetate Round frames, hoping for a better outcome.
What a pleasant surprise! Cinily made a point of asking for my PD measurement, eliminating any guesswork. My son’s Designer Brand Acetate Round glasses arrived quickly, with crisp lenses and sturdy frames. As Joanna Cosmo noted about Cinily, "Very pleased... the price was excellent. Other retail stores were charging double." I couldn’t agree more!
No more headaches—just clear, comfortable vision! Cinily truly delivered on both quality and service, turning my apprehension into satisfaction 😃. Their transparent communication and precise prescription for these Designer Brand Acetate Round glasses made all the difference. Highly recommended.
Discover why Cinily fans love Designer Brand Acetate Round. Designer Brand Acetate Round
Best Seller: designer prescription glasses men's